Description

Class overview

2 days of class.  Hours: 9 am – 5 pm each day

The yard and delivery teams are the backbone of the dealer’s success. For the highest level of success to be achieved by these essential teams, they must be energetically led by effective managers through a set of rock-solid core best practices and standards that really work. The Advanced Operations Workshop devotes two dynamic days to understanding these essential best practices and providing powerful proven tools to insure stellar performance within each separate yet interrelated area of yard and delivery operations.

**If you’ve attended the Yard & Delivery Operations workshop before, this course will provide some review on the vital leadership practices for yard managers, however this redesigned course includes is a significant amount of new material focusing on yard design and efficiency techniques.

Topics include:

•  Powerful communication and coaching skills

•  Best practices to transcend ineffective legacy management habits

•  Yard and warehouse layout design principles for maximizing your ROI, efficiency and effectiveness

•  Yard design based on operational priorities

•  Operational segregation and consolidation -working smarter, not harder

•  Maximizing customer experiences in the yards and on the job site

•  Winning the war on clutter, waste and poor operational standards

•  Five management habits to engage and retain top-level teams

Who Should Attend

Anyone moving into an operations leadership role

Foreman/Managers

Owners are encouraged to participate in this class along with team members to develop best practices that can be implemented in their yard.

About the Instructors:

Ken Wilbanks is a professional business consultant providing educational programs, financial and business process analysis and leadership development for the Building Materials and Home Center industry. Ken’s rich vocational experiences lend insight and clarity to topics spanning the entire scope of executive development, finance, merchandising, marketing, sales management, operations and team development. Ken develops and presents programs that are specifically designed to bring an increased level of professionalism, enthusiasm and profitability to individuals and teams.

David Wells, LBM Operations Consultant and Industrial Architect.  Leaning on his rich 36 years as a leader in multi-location operations, David uses enhanced facility design, process improvement, and superb operational efficiencies to enable independent LBM dealers to operationally excel and dominate.  David also advises and educates in the disciplines of inventory management, purchasing and pricing, standard operation procedures and strategic planning.